

{"id":7662,"date":"2025-05-21T17:17:44","date_gmt":"2025-05-21T15:17:44","guid":{"rendered":"https:\/\/blackviewphones.com\/?page_id=7662"},"modified":"2025-11-19T13:45:29","modified_gmt":"2025-11-19T12:45:29","slug":"servico-tecnico-de-telefones-blackview","status":"publish","type":"page","link":"https:\/\/blackviewphones.com\/pt\/servicio-tecnico-blackview-phones\/","title":{"rendered":"Servi\u00e7o t\u00e9cnico de telefones Blackview"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7662\" class=\"elementor elementor-7662\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-692e0f8 e-flex e-con-boxed e-con e-parent\" data-id=\"692e0f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcbc353 elementor-widget elementor-widget-heading\" data-id=\"fcbc353\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Servi\u00e7o T\u00e9cnico \/ Reparos<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16cf777 e-flex e-con-boxed e-con e-parent\" data-id=\"16cf777\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ad61c3 elementor-widget elementor-widget-text-editor\" data-id=\"0ad61c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se voc\u00ea chegou at\u00e9 aqui \u00e9 porque o terminal que lhe vendemos\u00a0<strong>tem algum problema e precisa ser consertado<\/strong>, o que j\u00e1 nos deixa tristes, mas j\u00e1 que estamos aqui, precisamos tentar consertar seu telefone o mais r\u00e1pido poss\u00edvel, portanto, para prosseguir com o reparo, precisamos que voc\u00ea siga <strong>estas instru\u00e7\u00f5es antes de nos enviar o terminal<\/strong>:<\/p>\n<p>Informamos que a Blackview Phones \u2013 Telefonos Resistentes SL s\u00f3 repara aparelhos adquiridos diretamente conosco. Caso tenha adquirido seu aparelho de outra empresa ou vendedor, entre em contato com eles.<\/p>\n<p>Queremos ajudar voc\u00ea, seja para o menor problema de configura\u00e7\u00e3o ou apenas para tirar uma d\u00favida, principalmente se voc\u00ea precisar enviar seu telefone para conserto. Envie-nos o formul\u00e1rio em anexo e um de nossos agentes entrar\u00e1 em contato com voc\u00ea sem compromisso dentro de 72 horas \u00fateis. Se preferir, voc\u00ea tamb\u00e9m pode nos enviar um e-mail com mais espa\u00e7o e fotos anexadas, se necess\u00e1rio, para rma.blackview@gmail.com<\/p>\n<p>Caso necess\u00e1rio, recomendamos que voc\u00ea envie o aparelho na embalagem original para evitar acidentes durante o transporte, sem acess\u00f3rios desnecess\u00e1rios. Caso o terminal chegue danificado, o cliente ser\u00e1 respons\u00e1vel por quaisquer custos incorridos devido a danos durante o transporte. Ao clicar e enviar este formul\u00e1rio, voc\u00ea confirma que leu e aprovou nossos <strong>Condi\u00e7\u00f5es Legais de Reparos <\/strong>que detalhamos a seguir:<\/p>\n<p><em><strong>Hor\u00e1rio: Segunda a sexta, das 9h30 \u00e0s 16h*<\/strong><\/em><\/p>\n<p>Preencha todos os seus dados para que possamos manter um registro escrito da falha e fazer o acompanhamento. \u00c9 muito importante que voc\u00ea n\u00e3o deixe nenhuma caixa em branco e inclua seu n\u00famero de telefone para contato, seu nome, a marca e o modelo do dispositivo entregue e uma explica\u00e7\u00e3o o mais detalhada poss\u00edvel do problema. Isso facilitar\u00e1 o diagn\u00f3stico do problema pelo nosso Servi\u00e7o T\u00e9cnico.\u00a0<strong>N\u00e3o envie o terminal por enquanto!\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9dd2a6c e-flex e-con-boxed e-con e-parent\" data-id=\"9dd2a6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-629cc1e e-con-full e-flex e-con e-child\" data-id=\"629cc1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a268f0b e-con-full e-flex e-con e-child\" data-id=\"a268f0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5da3088b elementor-widget elementor-widget-text-editor\" data-id=\"5da3088b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpcf7 no-js\" id=\"wpcf7-f7661-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"7661\">\n<div class=\"screen-reader-response\">\n<p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\">\n<ul><\/ul>\n<\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/7662#wpcf7-f7661-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rio de contato\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/pt\/wp-json\/wp\/v2\/pages\/7662#wpcf7-f7661-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7661\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7661-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><br \/>\n<\/fieldset>\n<h2 class=\"section-1\">Suas informa\u00e7\u00f5es de contato<br \/>\n<\/h2>\n<p><small style=\"float:right;\">(*) campos obrigat\u00f3rios<\/small>\n<\/p>\n<p>Nome *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>NIF\/CIF *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-NIF-CIF\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-NIF-CIF\" \/><\/span>\n<\/p>\n<p>Telefone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"255\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span>\n<\/p>\n<p>E-mail *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-124\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-124\" \/><\/span>\n<\/p>\n<p>Data da compra *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-24\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-24\" \/><\/span>\n<\/p>\n<p>N\u00ba da fatura *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"FACTURA\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"FACTURA\" \/><\/span>\n<\/p>\n<p>N\u00famero de s\u00e9rie (IMEI) *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"IMEI\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"IMEI\" \/><\/span>\n<\/p>\n<p>Produto comprado*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"PRODUCTO\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"PRODUCTO\" \/><\/span>\n<\/p>\n<p>Senha<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"CONTRASENA\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"CONTRASENA\" \/><\/span>\n<\/p>\n<p>Cidade *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"city\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"city\" \/><\/span>\n<\/p>\n<p>Pa\u00eds *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"country\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"country\"><option value=\"Espa\u00f1a\">Espanha<\/option><option value=\"Afghanistan\">Afeganist\u00e3o<\/option><option value=\"\u00c5land Islands\">Ilhas \u00c5land<\/option><option value=\"Albania\">Alb\u00e2nia<\/option><option value=\"Algeria\">Arg\u00e9lia<\/option><option value=\"American Samoa\">Samoa Americana<\/option><option value=\"Andorra\">Andorra<\/option><option value=\"Angola\">Angola<\/option><option value=\"Anguilla\">Anguila<\/option><option value=\"Antarctica\">Ant\u00e1rtica<\/option><option value=\"Antigua and Barbuda\">Ant\u00edgua e Barbuda<\/option><option value=\"Argentina\">Argentina<\/option><option value=\"Armenia\">Arm\u00eania<\/option><option value=\"Aruba\">Aruba<\/option><option value=\"Australia\">Austr\u00e1lia<\/option><option value=\"Austria\">\u00c1ustria<\/option><option value=\"Azerbaijan\">Azerbaij\u00e3o<\/option><option value=\"Bahamas\">Bahamas<\/option><option value=\"Bahrain\">Bahrein<\/option><option value=\"Bangladesh\">Bangladesh<\/option><option value=\"Barbados\">Barbados<\/option><option value=\"Belarus\">Bielorr\u00fassia<\/option><option value=\"Belgium\">B\u00e9lgica<\/option><option value=\"Belize\">Belize<\/option><option value=\"Benin\">Benim<\/option><option value=\"Bermuda\">Bermudas<\/option><option value=\"Bhutan\">But\u00e3o<\/option><option value=\"Bolivia\">Bol\u00edvia<\/option><option value=\"Bosnia and Herzegovina\">B\u00f3snia e Herzegovina<\/option><option value=\"Botswana\">Botsuana<\/option><option value=\"Bouvet Island\">Ilha Bouvet<\/option><option value=\"Brazil\">Brasil<\/option><option value=\"British Indian Ocean Territory\">Territ\u00f3rio Brit\u00e2nico do Oceano \u00cdndico<\/option><option value=\"Brunei Darussalam\">Brunei Darussalam<\/option><option value=\"Bulgaria\">Bulg\u00e1ria<\/option><option value=\"Burkina Faso\">Burkina Faso<\/option><option value=\"Burundi\">Burundi<\/option><option value=\"Cambodia\">Camboja<\/option><option value=\"Cameroon\">Camar\u00f5es<\/option><option value=\"Canada\">Canad\u00e1<\/option><option value=\"Cape Verde\">Cabo Verde<\/option><option value=\"Cayman Islands\">Ilhas Cayman<\/option><option value=\"Central African Republic\">Rep\u00fablica Centro-Africana<\/option><option value=\"Chad\">Chade<\/option><option value=\"Chile\">Pimenta<\/option><option value=\"China\">China<\/option><option value=\"Christmas Island\">Ilha Christmas<\/option><option value=\"Cocos (Keeling) Islands\">Ilhas Cocos (Keeling)<\/option><option value=\"Colombia\">Col\u00f4mbia<\/option><option value=\"Comoros\">Comores<\/option><option value=\"Congo\">Congo<\/option><option value=\"Congo, The Democratic Republic of The\">Congo, Rep\u00fablica Democr\u00e1tica do<\/option><option value=\"Cook Islands\">Ilhas Cook<\/option><option value=\"Costa Rica\">Costa Rica<\/option><option value=\"Cote Divoire\">Divoire<\/option><option value=\"Croatia\">Cro\u00e1cia<\/option><option value=\"Cuba\">Cuba<\/option><option value=\"Cyprus\">Chipre<\/option><option value=\"Czech Republic\">Rep\u00fablica Tcheca<\/option><option value=\"Denmark\">Dinamarca<\/option><option value=\"Djibouti\">Djibuti<\/option><option value=\"Dominica\">Dominica<\/option><option value=\"Dominican Republic\">Rep\u00fablica Dominicana<\/option><option value=\"Ecuador\">Equador<\/option><option value=\"Egypt\">Egito<\/option><option value=\"El Salvador\">El Salvador<\/option><option value=\"Equatorial Guinea\">Guin\u00e9 Equatorial<\/option><option value=\"Eritrea\">Eritreia<\/option><option value=\"Estonia\">Est\u00f4nia<\/option><option value=\"Ethiopia\">Eti\u00f3pia<\/option><option value=\"Falkland Islands (Malvinas)\">Ilhas Malvinas<\/option><option value=\"Faroe Islands\">Ilhas Faro\u00e9<\/option><option value=\"Fiji\">Fiji<\/option><option value=\"Finland\">Finl\u00e2ndia<\/option><option value=\"France\">Fran\u00e7a<\/option><option value=\"French Guiana\">Guiana Francesa<\/option><option value=\"French Polynesia\">Polin\u00e9sia Francesa<\/option><option value=\"French Southern Territories\">Territ\u00f3rios Franceses do Sul<\/option><option value=\"Gabon\">Gab\u00e3o<\/option><option value=\"Gambia\">G\u00e2mbia<\/option><option value=\"Georgia\">Ge\u00f3rgia<\/option><option value=\"Germany\">Alemanha<\/option><option value=\"Ghana\">Gana<\/option><option value=\"Gibraltar\">Gibraltar<\/option><option value=\"Greece\">Gr\u00e9cia<\/option><option value=\"Greenland\">Groenl\u00e2ndia<\/option><option value=\"Grenada\">Granada<\/option><option value=\"Guadeloupe\">Guadalupe<\/option><option value=\"Guam\">Guam<\/option><option value=\"Guatemala\">Guatemala<\/option><option value=\"Guernsey\">Guernsey<\/option><option value=\"Guinea\">Guin\u00e9<\/option><option value=\"Guinea-bissau\">Guin\u00e9-Bissau<\/option><option value=\"Guyana\">Guiana<\/option><option value=\"Haiti\">Haiti<\/option><option value=\"Heard Island and Mcdonald Islands\">Ilha Heard e Ilhas McDonald<\/option><option value=\"Holy See (Vatican City State)\">Santa S\u00e9 (Estado da Cidade do Vaticano)<\/option><option value=\"Honduras\">Honduras<\/option><option value=\"Hong Kong\">Hong Kong<\/option><option value=\"Hungary\">Hungria<\/option><option value=\"Iceland\">Isl\u00e2ndia<\/option><option value=\"India\">\u00cdndia<\/option><option value=\"Indonesia\">Indon\u00e9sia<\/option><option value=\"Iran, Islamic Republic of\">Ir\u00e3, Rep\u00fablica Isl\u00e2mica do<\/option><option value=\"Iraq\">Iraque<\/option><option value=\"Ireland\">Irlanda<\/option><option value=\"Isle of Man\">Ilha de Man<\/option><option value=\"Israel\">Israel<\/option><option value=\"Italy\">It\u00e1lia<\/option><option value=\"Jamaica\">Jamaica<\/option><option value=\"Japan\">Jap\u00e3o<\/option><option value=\"Jersey\">Jersey<\/option><option value=\"Jordan\">Jord\u00e2nia<\/option><option value=\"Kazakhstan\">Cazaquist\u00e3o<\/option><option value=\"Kenya\">Qu\u00eania<\/option><option value=\"Kiribati\">Kiribati<\/option><option value=\"Korea, Democratic Peoples Republic of\">Coreia, Rep\u00fablica Popular Democr\u00e1tica da<\/option><option value=\"Korea, Republic of\">Coreia, Rep\u00fablica da<\/option><option value=\"Kuwait\">Kuwait<\/option><option value=\"Kyrgyzstan\">Quirguist\u00e3o<\/option><option value=\"Lao Peoples Democratic Republic\">Rep\u00fablica Democr\u00e1tica Popular do Laos<\/option><option value=\"Latvia\">Let\u00f4nia<\/option><option value=\"Lebanon\">L\u00edbano<\/option><option value=\"Lesotho\">Lesoto<\/option><option value=\"Liberia\">Lib\u00e9ria<\/option><option value=\"Libyan Arab Jamahiriya\">Jamahiriya \u00c1rabe L\u00edbia<\/option><option value=\"Liechtenstein\">Liechtenstein<\/option><option value=\"Lithuania\">Litu\u00e2nia<\/option><option value=\"Luxembourg\">Luxemburgo<\/option><option value=\"Macao\">Macau<\/option><option value=\"Macedonia, The Former Yugoslav Republic of\">Maced\u00f4nia, Antiga Rep\u00fablica Iugoslava da<\/option><option value=\"Madagascar\">Madag\u00e1scar<\/option><option value=\"Malawi\">Malawi<\/option><option value=\"Malaysia\">Mal\u00e1sia<\/option><option value=\"Maldives\">Maldivas<\/option><option value=\"Mali\">Mali<\/option><option value=\"Malta\">Malta<\/option><option value=\"Marshall Islands\">Ilhas Marshall<\/option><option value=\"Martinique\">Martinica<\/option><option value=\"Mauritania\">Maurit\u00e2nia<\/option><option value=\"Mauritius\">Maur\u00edcio<\/option><option value=\"Mayotte\">Maiote<\/option><option value=\"Mexico\">M\u00e9xico<\/option><option value=\"Micronesia, Federated States of\">Micron\u00e9sia, Estados Federados da<\/option><option value=\"Moldova, Republic of\">Mold\u00e1via, Rep\u00fablica da<\/option><option value=\"Monaco\">M\u00f4naco<\/option><option value=\"Mongolia\">Mong\u00f3lia<\/option><option value=\"Montenegro\">Montenegro<\/option><option value=\"Montserrat\">Montserrat<\/option><option value=\"Morocco\">Marrocos<\/option><option value=\"Mozambique\">Mo\u00e7ambique<\/option><option value=\"Myanmar\">Mianmar<\/option><option value=\"Namibia\">Nam\u00edbia<\/option><option value=\"Nauru\">Nauru<\/option><option value=\"Nepal\">Nepal<\/option><option value=\"Netherlands\">Holanda<\/option><option value=\"Netherlands Antilles\">Antilhas Holandesas<\/option><option value=\"New Caledonia\">Nova Caled\u00f4nia<\/option><option value=\"New Zealand\">Nova Zel\u00e2ndia<\/option><option value=\"Nicaragua\">Nicar\u00e1gua<\/option><option value=\"Niger\">N\u00edger<\/option><option value=\"Nigeria\">Nig\u00e9ria<\/option><option value=\"Niue\">Niue<\/option><option value=\"Norfolk Island\">Ilha Norfolk<\/option><option value=\"Northern Mariana Islands\">Ilhas Marianas do Norte<\/option><option value=\"Norway\">Noruega<\/option><option value=\"Oman\">Om\u00e3<\/option><option value=\"Pakistan\">Paquist\u00e3o<\/option><option value=\"Palau\">Palau<\/option><option value=\"Palestinian Territory, Occupied\">Territ\u00f3rio Palestino Ocupado<\/option><option value=\"Panama\">Panam\u00e1<\/option><option value=\"Papua New Guinea\">Papua Nova Guin\u00e9<\/option><option value=\"Paraguay\">Paraguai<\/option><option value=\"Peru\">Peru<\/option><option value=\"Philippines\">Filipinas<\/option><option value=\"Pitcairn\">Pitcairn<\/option><option value=\"Poland\">Pol\u00f4nia<\/option><option value=\"Portugal\">Portugal<\/option><option value=\"Puerto Rico\">Porto Rico<\/option><option value=\"Qatar\">Catar<\/option><option value=\"Reunion\">Reuni\u00e3o<\/option><option value=\"Romania\">Rom\u00eania<\/option><option value=\"Russian Federation\">Federa\u00e7\u00e3o Russa<\/option><option value=\"Rwanda\">Ruanda<\/option><option value=\"Saint Helena\">Santa Helena<\/option><option value=\"Saint Kitts and Nevis\">S\u00e3o Crist\u00f3v\u00e3o e Nevis<\/option><option value=\"Saint Lucia\">Santa L\u00facia<\/option><option value=\"Saint Pierre and Miquelon\">S\u00e3o Pedro e Miquelon<\/option><option value=\"Saint Vincent and The Grenadines\">S\u00e3o Vicente e Granadinas<\/option><option value=\"Samoa\">Samoa<\/option><option value=\"San Marino\">S\u00e3o Marino<\/option><option value=\"Sao Tome and Principe\">S\u00e3o Tom\u00e9 e Pr\u00edncipe<\/option><option value=\"Saudi Arabia\">Ar\u00e1bia Saudita<\/option><option value=\"Senegal\">Senegal<\/option><option value=\"Serbia\">S\u00e9rvia<\/option><option value=\"Seychelles\">Seicheles<\/option><option value=\"Sierra Leone\">Serra Leoa<\/option><option value=\"Singapore\">Cingapura<\/option><option value=\"Slovakia\">Eslov\u00e1quia<\/option><option value=\"Slovenia\">Eslov\u00eania<\/option><option value=\"Solomon Islands\">Ilhas Salom\u00e3o<\/option><option value=\"Somalia\">Som\u00e1lia<\/option><option value=\"South Africa\">\u00c1frica do Sul<\/option><option value=\"South Georgia and The South Sandwich Islands\">Ilhas Ge\u00f3rgia do Sul e Sandwich do Sul<\/option><option value=\"Sri Lanka\">Sri Lanka<\/option><option value=\"Sudan\">Sud\u00e3o<\/option><option value=\"Suriname\">Suriname<\/option><option value=\"Svalbard and Jan Mayen\">Svalbard e Jan Mayen<\/option><option value=\"Swaziland\">Suazil\u00e2ndia<\/option><option value=\"Sweden\">Su\u00e9cia<\/option><option value=\"Switzerland\">Su\u00ed\u00e7a<\/option><option value=\"Syrian Arab Republic\">Rep\u00fablica \u00c1rabe S\u00edria<\/option><option value=\"Taiwan, Province of China\">Taiwan, Prov\u00edncia da China<\/option><option value=\"Tajikistan\">Tajiquist\u00e3o<\/option><option value=\"Tanzania, United Republic of\">Tanz\u00e2nia, Rep\u00fablica Unida da<\/option><option value=\"Thailand\">Tail\u00e2ndia<\/option><option value=\"Timor-leste\">Timor-Leste<\/option><option value=\"Togo\">Ir<\/option><option value=\"Tokelau\">Toquelau<\/option><option value=\"Tonga\">Tonga<\/option><option value=\"Trinidad and Tobago\">Trinidad e Tobago<\/option><option value=\"Tunisia\">Tun\u00edsia<\/option><option value=\"Turkey\">Peru<\/option><option value=\"Turkmenistan\">Turcomenist\u00e3o<\/option><option value=\"Turks and Caicos Islands\">Ilhas Turcas e Caicos<\/option><option value=\"Tuvalu\">Tuvalu<\/option><option value=\"Uganda\">Uganda<\/option><option value=\"Ukraine\">Ucr\u00e2nia<\/option><option value=\"United Arab Emirates\">Emirados \u00c1rabes Unidos<\/option><option value=\"United Kingdom\">Reino Unido<\/option><option value=\"United States\">Estados Unidos<\/option><option value=\"United States Minor Outlying Islands\">Ilhas Menores Distantes dos Estados Unidos<\/option><option value=\"Uruguay\">Uruguai<\/option><option value=\"Uzbekistan\">Uzbequist\u00e3o<\/option><option value=\"Vanuatu\">Vanuatu<\/option><option value=\"Venezuela\">Venezuela<\/option><option value=\"Viet Nam\">Vietn\u00e3<\/option><option value=\"Virgin Islands, British\">Ilhas Virgens Brit\u00e2nicas<\/option><option value=\"Virgin Islands, U.S.\">Ilhas Virgens, EUA<\/option><option value=\"Wallis and Futuna\">Wallis e Futuna<\/option><option value=\"Western Sahara\">Saara Ocidental<\/option><option value=\"Yemen\">I\u00e9men<\/option><option value=\"Zambia\">Z\u00e2mbia<\/option><option value=\"Zimbabwe\">Zimb\u00e1bue<\/option><\/select><\/span>\n<\/p>\n<h3 class=\"section-2\"><\/p>\n<p style=\"font-size: 14px;\">\nDanos relatados (adicionar padr\u00e3o ou outras informa\u00e7\u00f5es)\n\t<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-211\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-211\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Eu aceito o <a href=\"https:\/\/blackviewphones.com\/fr\/politique-de-confidentialite\/\" target=\"_blank\">pol\u00edtica de Privacidade<\/a><\/p>\n<p><\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<p><\/p>\n<div style=\"margin-top: 20px; padding: 10px; border: 0.5px solid #999; text-align: left; font-style: italic; color: #777; font-family: Arial; line-height: 1.1em; font-size: 14px;\">\n<p>\u00c9 meu dever inform\u00e1-lo de que os dados pessoais que voc\u00ea me fornecer ao preencher este formul\u00e1rio ser\u00e3o processados por:\n\t\t<\/p>\n<p><b>Respons\u00e1vel:<\/b> TELEFONOS RESISTENTES SL \u2013 NIF: B67246108\n\t\t<\/p>\n<p><b>Endere\u00e7o postal:<\/b> Vales de Andorra 2 2 1\n\t\t<\/p>\n<p><b>Telefone:<\/b> 935150520\n\t\t<\/p>\n<p><b>E-mail:<\/b><a href=\"mailto:info@blackviewphones.com\">info@blackviewphones.com<\/a>\n\t\t<\/p>\n<p>Em nome da empresa, processamos as informa\u00e7\u00f5es que voc\u00ea nos fornece para fornecer o servi\u00e7o solicitado ou fatur\u00e1-lo. Os dados fornecidos ser\u00e3o conservados enquanto se mantiver a rela\u00e7\u00e3o comercial ou durante os anos necess\u00e1rios ao cumprimento de obriga\u00e7\u00f5es legais. Eles n\u00e3o ser\u00e3o transferidos a terceiros, exceto por obriga\u00e7\u00e3o legal. Voc\u00ea tem o direito de obter a confirma\u00e7\u00e3o de que a TELEFONOS RESISTENTES SL trata os seus dados pessoais, bem como de aceder, retificar ou solicitar a sua elimina\u00e7\u00e3o quando estes j\u00e1 n\u00e3o forem necess\u00e1rios.\n\t\t<\/p>\n<p>Solicito tamb\u00e9m sua autoriza\u00e7\u00e3o para lhe oferecer produtos e servi\u00e7os relacionados aos solicitados e mant\u00ea-lo como cliente.\n\t\t<\/p>\n<\/p><\/div>\n<\/h3>\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>\u0394<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"101\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7eb4577 e-con-full e-flex e-con e-child\" data-id=\"7eb4577\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30589a56 e-flex e-con-boxed e-con e-parent\" data-id=\"30589a56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6145ce3 elementor-widget elementor-widget-text-editor\" data-id=\"6145ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>CONDI\u00c7\u00d5ES DE SERVI\u00c7O T\u00c9CNICO<\/h2>\n<p>1. Nosso Suporte T\u00e9cnico analisar\u00e1 seu problema e lhe enviar\u00e1 um e-mail ou ligar\u00e1 para explicar poss\u00edveis solu\u00e7\u00f5es. Seja qual for a resolu\u00e7\u00e3o do problema, voc\u00ea sempre ser\u00e1 solicitado a executar a <strong>\u201cRedefini\u00e7\u00e3o de f\u00e1brica\u201d<\/strong>. Para fazer isso, v\u00e1 em Configura\u00e7\u00f5es \u2013 Backup e certifique-se de que a primeira op\u00e7\u00e3o, \u201cFazer backup dos meus dados\u201d, esteja ativada. Esta op\u00e7\u00e3o far\u00e1 backup dos seus dados, como contatos e outras informa\u00e7\u00f5es, na sua conta do Gmail ou Google no seu dispositivo.  Caso n\u00e3o tenha, espere de 3 a 4 horas antes de prosseguir para o pr\u00f3ximo passo.<\/p>\n<p>Volte para a mesma op\u00e7\u00e3o Configura\u00e7\u00f5es \u2013 Backup e clique na \u00faltima op\u00e7\u00e3o \u201cRedefinir configura\u00e7\u00f5es de f\u00e1brica\u201d. Um menu ser\u00e1 aberto e voc\u00ea dever\u00e1 clicar no bot\u00e3o \u201cRedefinir telefone\u201d no final. \u00c9 recomend\u00e1vel que voc\u00ea selecione a op\u00e7\u00e3o &quot;Limpar armazenamento do telefone&quot;, mas essa op\u00e7\u00e3o excluir\u00e1 todas as fotos e m\u00fasicas que voc\u00ea tem no seu dispositivo. Se voc\u00ea selecion\u00e1-lo, ser\u00e1 necess\u00e1rio fazer backup deles no seu computador ou cart\u00e3o mini SD. Ao pressionar o bot\u00e3o anterior, aparecer\u00e1 outra tela com o bot\u00e3o \u201cApagar Tudo\u201d. Pressione-o e o telefone excluir\u00e1 automaticamente todos os programas baixados e retornar\u00e1 o telefone ao seu estado inicial ap\u00f3s sair da f\u00e1brica.<\/p>\n<p>Se isso n\u00e3o resolver o problema, voc\u00ea ainda pode executar o\u00a0<strong>\u201cRedefini\u00e7\u00e3o de f\u00e1brica\u201d\u00a0<\/strong>pressionando as teclas Power juntamente com volume + ou volume \u2013 (dependendo do terminal) com o terminal desligado. Aparecer\u00e1 um menu que pode estar em chin\u00eas (depois voc\u00ea deve ir at\u00e9 a \u00fanica op\u00e7\u00e3o com letras europeias, e MMC) ou um menu em ingl\u00eas onde voc\u00ea deve ir at\u00e9 as op\u00e7\u00f5es Wipe Cache e Wipe Data, embora recomendamos que voc\u00ea realize essas opera\u00e7\u00f5es, que podem ser delicadas, com nossa equipe ajudando voc\u00ea por telefone para confirmar cada passo.<\/p>\n<p>A raz\u00e3o para executar essas etapas \u00e9 porque muitos dos problemas de terminal s\u00e3o devidos a conflitos de software entre aplicativos, o que\u00a0<strong>s\u00e3o resolvidos executando estas etapas<\/strong>\u00a0e, portanto, voc\u00ea n\u00e3o precisa se deslocar ou nos enviar seu celular, pois eles ser\u00e3o resolvidos automaticamente. Caso contr\u00e1rio, ap\u00f3s o nosso Servi\u00e7o T\u00e9cnico solicitar \u201cRestaurar as configura\u00e7\u00f5es de f\u00e1brica\u201d, voc\u00ea dever\u00e1 nos informar que o problema n\u00e3o foi resolvido e\u00a0<strong>Nossa equipe lhe informar\u00e1 o pr\u00f3ximo passo a ser dado.<\/strong><\/p>\n<p>2. Caso o telefone tenha que ser enviado definitivamente para as nossas instala\u00e7\u00f5es, lembre-se que dependendo das condi\u00e7\u00f5es do <a href=\"https:\/\/blackviewphones.com\/pt\/reembolso_devolucoes\/\">garantia<\/a>,\u00a0<strong>Voc\u00ea deve nos enviar o terminal \u00e0s suas pr\u00f3prias custas.<\/strong>\u00a0conforme achar melhor, ent\u00e3o escolha se prefere entregar pessoalmente, ou se escolhe a op\u00e7\u00e3o de entrega expressa (1 a 2 dias) ou a op\u00e7\u00e3o dos Correios (aproximadamente uma semana para chegar). O terminal deve chegar\u00a0<strong>sem qualquer PIN ou padr\u00e3o, devidamente carregado (se poss\u00edvel)\u00a0<\/strong>e, claro, devidamente identificado com o n\u00famero da nota fiscal, nome do cliente e um documento ou explica\u00e7\u00e3o do defeito para a pessoa que ir\u00e1 repar\u00e1-lo. Recomendamos que o cliente envie o terminal na embalagem original para evitar acidentes durante o transporte, sem acess\u00f3rios desnecess\u00e1rios. Caso o terminal chegue danificado, o cliente ser\u00e1 respons\u00e1vel por quaisquer custos incorridos devido a danos durante o transporte.<\/p>\n<p><strong>OBS.: \u00c9 recomendado que ao restaurar qualquer terminal para as configura\u00e7\u00f5es de f\u00e1brica, seja conclu\u00eddo o boot do sistema, e informado o e-mail informado anteriormente, pois a conta do Google \u00e9 solicitada durante o processo, e neste servi\u00e7o essa conta n\u00e3o pode ser liberada, mesmo com os dados de login, pois em outros celulares o processo pede confirma\u00e7\u00e3o. Qualquer terminal que chegue at\u00e9 n\u00f3s com padr\u00e3o, PIN ou sem a conta Google necess\u00e1ria para seu funcionamento n\u00e3o ser\u00e1 rejeitado. O cliente dever\u00e1 fornecer essas informa\u00e7\u00f5es ou, caso contr\u00e1rio, retirar o terminal em nossas instala\u00e7\u00f5es, sem custos de envio de nossa parte.<\/strong><\/p>\n<p>3. Uma vez recebido o telefone, o nosso Servi\u00e7o T\u00e9cnico em Barcelona ficar\u00e1 encarregado de realizar <strong>quaisquer reparos que possam ser realizados<\/strong>\u00a0(alto-falantes, microfones, portas de carregamento, etc.) em cerca de 15 dias \u00fateis, em m\u00e9dia. H\u00e1 reparos simples que podem levar menos tempo, enquanto outros, devido \u00e0 falta de pe\u00e7as, podem demorar um pouco mais.<\/p>\n<p>4. Caso contr\u00e1rio, o terminal dever\u00e1 ser enviado para o <strong>Servi\u00e7o t\u00e9cnico de marca pr\u00f3pria na China, para grandes reparos<\/strong>\u00a0(quebras de tela e coisas do tipo), o que levar\u00e1 aproximadamente um m\u00eas e meio.<\/p>\n<p>5. Lembre-se que tamb\u00e9m seguindo as condi\u00e7\u00f5es do <a href=\"https:\/\/blackviewphones.com\/pt\/reembolso_devolucoes\/\">garantia<\/a>,\u00a0<strong>N\u00e3o entre\u00a0<a title=\"garantia\" href=\"https:\/\/blackviewphones.com\/pt\/reembolso_devolucoes\/\">garantia<\/a>\u00a0reparos causados pelo uso indevido dos terminais<\/strong>\u00a0como quebras de tela (vidro ou LCD interno, com ou sem evid\u00eancias de impacto) e similares. Leia todas as condi\u00e7\u00f5es do nosso\u00a0<a href=\"https:\/\/blackviewphones.com\/pt\/reembolso_devolucoes\/\">garantia<\/a>\u00a0para entender quais pe\u00e7as ser\u00e3o substitu\u00eddas gratuitamente e quais ser\u00e3o cobradas de voc\u00ea.<\/p>\n<p><strong>Esperamos que estas instru\u00e7\u00f5es sejam de grande ajuda para resolver o problema do seu dispositivo o mais r\u00e1pido poss\u00edvel.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Servi\u00e7o T\u00e9cnico \/ Reparos Se voc\u00ea chegou at\u00e9 aqui \u00e9 porque o aparelho que lhe vendemos est\u00e1 com problemas e precisa ser consertado, o que j\u00e1 nos entristece, mas j\u00e1 que estamos aqui, precisamos tentar consertar seu aparelho o mais r\u00e1pido poss\u00edvel, por isso para podermos prosseguir com o conserto precisamos que voc\u00ea por favor<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"btn read-more\" href=\"https:\/\/blackviewphones.com\/pt\/servicio-tecnico-blackview-phones\/\">Ler mais<\/a><\/div>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7662","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/pages\/7662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/comments?post=7662"}],"version-history":[{"count":0,"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/pages\/7662\/revisions"}],"wp:attachment":[{"href":"https:\/\/blackviewphones.com\/pt\/wp-json\/wp\/v2\/media?parent=7662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}