{"id":7662,"date":"2025-05-21T17:17:44","date_gmt":"2025-05-21T15:17:44","guid":{"rendered":"https:\/\/blackviewphones.com\/?page_id=7662"},"modified":"2025-11-19T13:45:29","modified_gmt":"2025-11-19T12:45:29","slug":"blackview-phones-technical-service","status":"publish","type":"page","link":"https:\/\/blackviewphones.com\/en\/servicio-tecnico-blackview-phones\/","title":{"rendered":"Blackview Phones Technical Service"},"content":{"rendered":"
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Technical Service \/ Repairs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If you have reached this page it is because the terminal we have sold you\u00a0has some problem and needs to be repaired<\/strong>, which already makes us sad, but since we are here, we must try to get your phone repaired as soon as possible, hence to proceed with the repair, we need you to please follow these instructions before sending us the terminal<\/strong>:<\/p>\n

Please note that Blackview Phones \u2013 Telefonos Resistentes SL only repairs devices purchased from us. If you purchased your device from another company or seller, you must contact them.<\/p>\n

We want to help you, whether it's for the smallest configuration issue or just to ask a question, especially if you need to send your phone in for repair. Send us the attached form and one of our agents will contact you without obligation within 72 business hours. Alternatively, you can also send us an email with more space and attached photos if needed to rma.blackview@gmail.com.<\/p>\n

If necessary, we recommend sending the device in its original packaging to avoid accidents during transport, without any unnecessary accessories. If the device arrives damaged, the customer will be responsible for any costs incurred during transport. By clicking and submitting this form, you confirm that you have read and approved our terms and conditions. Legal Conditions of Repairs <\/strong>which we detail below:<\/p>\n

Hours: Monday to Friday from 9:30 a.m. to 4:00 p.m.*<\/strong><\/em><\/p>\n

Fill out all your information so we can keep a written record of the fault and follow up on it. It's very important that you include all your contact phone number, your name, the make and model of the device delivered, and a detailed explanation of the problem. This will make it easier for our Technical Support team to diagnose the problem.\u00a0Don't send the terminal for now!\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    Your contact information
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    (*) required fields<\/small>\n<\/p>\n

    Name *
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    NIF\/CIF *
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    Phone *
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    Email *
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    Purchase Date *
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    Invoice No. *
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    Serial Number (IMEI) *
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    Product Purchased*
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    Password
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    City *
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    Country *
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