{"id":7624,"date":"2025-05-08T17:05:18","date_gmt":"2025-05-08T15:05:18","guid":{"rendered":"https:\/\/blackviewphones.com\/?page_id=7624"},"modified":"2025-12-05T10:27:05","modified_gmt":"2025-12-05T09:27:05","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"7624\" class=\"elementor elementor-7624\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b15b20 e-flex e-con-boxed e-con e-parent\" data-id=\"8b15b20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1718fba elementor-widget elementor-widget-heading\" data-id=\"1718fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#Preguntas_Frecuentes_FAQ\" >Frequently Asked Questions (FAQ)<\/a><ul class='ez-toc-list-level-2' ><li class='ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFQue_diferencia_hay_entre_comprar_en_AMAZON_ALIEXPRESS%E2%80%A6_y_comprar_en_vuestra_web\" >What&#039;s the difference between buying on AMAZON\/ALIEXPRESS\u2026 and buying from your website?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFCuales_son_las_condiciones_de_compra\" >What are the purchase conditions?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFCuando_llegara_mi_pedido\" >When will my order arrive?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFEnvio_gratis\" >Free shipping?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFTengo_un_problema_con_mi_Blackview_que_debo_hacer\" >I have a problem with my Blackview, what should I do?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFNo_encuentro_la_factura_de_compra_pero_se_que_lo_compre_en_vuestra_web_y_la_fecha_aprox_de_compra_que_debo_hacer\" >I can&#039;t find the purchase receipt, but I know I bought it on your website and the approximate purchase date, what should I do?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFMis_datos_estan_seguros\" >Is my data secure?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#Tengo_un_problema_al_realizar_mi_pedido_o_mi_pago\" >I have a problem placing my order or payment.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFComo_hago_una_devolucion\" >How do I make a return?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#Quiero_realizar_un_cambio_o_modificacion_en_mi_pedido_%C2%BFcomo_lo_hago\" >I want to make a change or modification to my order, how do I do it?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#%C2%BFQue_tengo_que_hacer_si_mi_producto_llega_danado\" >What should I do if my product arrives damaged?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/#Contacto_y_horario\" >Contact and hours<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h1 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Preguntas_Frecuentes_FAQ\"><\/span>Frequently Asked Questions (FAQ)<span class=\"ez-toc-section-end\"><\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5380b292 e-flex e-con-boxed e-con e-parent\" data-id=\"5380b292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88e371c elementor-widget elementor-widget-text-editor\" data-id=\"88e371c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"%C2%BFQue_diferencia_hay_entre_comprar_en_AMAZON_ALIEXPRESS%E2%80%A6_y_comprar_en_vuestra_web\"><\/span>What&#039;s the difference between buying on AMAZON\/ALIEXPRESS\u2026 and buying from your website?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We have been the Official Blackview Agents in Spain since 2013 and, therefore, we know their products better than anyone and offer <strong>3-year warranty<\/strong> versus the guarantee of <strong>1 year<\/strong> of Chinese suppliers operating on Amazon or AliExpress (we receive 20 calls daily from dissatisfied customers of these platforms). We are also the <strong>The only Blackview Authorized Service Center in Southern Europe<\/strong> And therefore, we have parts to carry out the repairs on-site.<\/p>\n<p>In addition, our staff is available to advise you on the purchase of your device within the range available in the <a href=\"tel:+34935150520\">935150520<\/a> or in the email <a href=\"mailto:info@blackviewphones.com\">info@blackviewphones.com<\/a>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFCuales_son_las_condiciones_de_compra\"><\/span>What are the purchase conditions?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>30 days<\/strong> for return or cancellation if you are not satisfied with the purchased product.<\/li>\n<li><strong>3-year warranty<\/strong> (compared to 1 year on many other websites).<\/li>\n<li><strong>Own Technical Service<\/strong>.<\/li>\n<li><strong>Secure payment<\/strong> via: Redsys, PayPal, Bizum, Bank Transfer (24h delay in shipment) and Multisafepay.<\/li>\n<li><strong>Free shipping<\/strong> from <strong>72\u00a0\u20ac<\/strong> Purchase for Peninsula.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFCuando_llegara_mi_pedido\"><\/span>When will my order arrive?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>24\/48 h<\/strong> in the Iberian Peninsula and Portugal; up to <strong>72 h<\/strong> In all other countries. Working days only.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFEnvio_gratis\"><\/span>Free shipping?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The shipment is <strong>Free shipping on orders over \u20ac72<\/strong>, only in the Peninsula.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFTengo_un_problema_con_mi_Blackview_que_debo_hacer\"><\/span>I have a problem with my Blackview, what should I do?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Most problems are software-related and can be solved with a <strong>Factory reset<\/strong> (Settings \u2192 Backup \u2192 Factory reset). Remember that your data will be erased (back up beforehand).<\/p>\n<p>If the problem persists, please fill out the form at <a href=\"https:\/\/blackviewphones.com\/en\/soporte\/\">https:\/\/www.blackviewphones.com\/soporte\/<\/a> or write to <a href=\"mailto:rma.blackview@gmail.com\">rma.blackview@gmail.com<\/a> Please attach your invoice and a clear explanation of the problem. We will provide a remote solution if possible, or we will request that you send the device for warranty repair or a quote.<\/p>\n<p><em>Note:<\/em> The 3-year warranty covers factory defects and does not cover damage due to misuse (e.g., screen breakage).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFNo_encuentro_la_factura_de_compra_pero_se_que_lo_compre_en_vuestra_web_y_la_fecha_aprox_de_compra_que_debo_hacer\"><\/span>I can&#039;t find the purchase receipt, but I know I bought it on your website and the approximate purchase date, what should I do?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Fill out the form at <a href=\"https:\/\/blackviewphones.com\/en\/soporte\/\">https:\/\/www.blackviewphones.com\/soporte\/<\/a> or write to <a href=\"mailto:rma.blackview@gmail.com\">rma.blackview@gmail.com<\/a> Please provide as much information as possible (for example, the buyer&#039;s name) and a clear explanation. We will attempt to perform the search.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFMis_datos_estan_seguros\"><\/span>Is my data secure?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Yes. From the moment you place your order, all transactions are conducted under <strong>secure connection<\/strong>. If you pay by card, the data is sent directly to the bank via a secure connection; no one outside the bank has access to it, nor is it stored in our database.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tengo_un_problema_al_realizar_mi_pedido_o_mi_pago\"><\/span>I have a problem placing my order or payment.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Call us on +34935150520 or write to <a href=\"mailto:info@blackviewphones.com\">info@blackviewphones.com<\/a>. Many card failures are due to <strong>payment limit<\/strong> or to have <strong>Online payments are disabled<\/strong>; Check\/update these settings in your banking app or contact your bank.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFComo_hago_una_devolucion\"><\/span>How do I make a return?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Fill out this form in the <strong>14 calendar days<\/strong> post-purchase: <a href=\"https:\/\/blackviewphones.com\/en\/formulario-de-desistimiento\/\">https:\/\/www.blackviewphones.com\/formulario-de-desistimiento\/<\/a>. Once accepted, send us the product and we will proceed with the full refund.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Quiero_realizar_un_cambio_o_modificacion_en_mi_pedido_%C2%BFcomo_lo_hago\"><\/span>I want to make a change or modification to my order, how do I do it?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Write to <a href=\"mailto:info@blackviewphones.com\">info@blackviewphones.com<\/a> and we will make the requested modification.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"%C2%BFQue_tengo_que_hacer_si_mi_producto_llega_danado\"><\/span>What should I do if my product arrives damaged?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Yes you can, <strong>reject the package<\/strong> to the carrier. If you have already received it, contact us within <strong>30 days<\/strong> next in <a href=\"mailto:info@blackviewphones.com\">info@blackviewphones.com<\/a> indicating the nature of the problem and attaching <strong>photos or videos<\/strong>.<\/p>\n<!-- Bloque informativo del sitio (pie de p\u00e1gina de la p\u00e1gina original) -->\n<h3><span class=\"ez-toc-section\" id=\"Contacto_y_horario\"><\/span>Contact and hours<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><strong>Phone:<\/strong> <a href=\"tel:+34935150520\">935150520<\/a> (Mon-Fri 9:30 to 16:00)<\/p>\n<p><strong>WhatsApp (no calls):<\/strong> <a href=\"https:\/\/wa.me\/34600451264\" target=\"_blank\" rel=\"noopener\">+34\u00a0600\u00a045\u00a012\u00a064<\/a><\/p>\n<p><strong>Technical Service:<\/strong> <a href=\"mailto:rma.blackview@gmail.com\">rma.blackview@gmail.com<\/a> (Mon-Fri 9:30 to 16:00)<\/p>\n<p><strong>General email:<\/strong> <a href=\"mailto:info@blackviewphones.com\">info@blackviewphones.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions (FAQ) What is the difference between buying on AMAZON \/ ALIEXPRESS\u2026 and buying on your website? We have been the Official Blackview Agents in Spain since 2013, so we know their products better than anyone else. We offer a 3-year warranty, compared to the 1-year warranty offered by Chinese suppliers operating in the United States.<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"btn read-more\" href=\"https:\/\/blackviewphones.com\/en\/preguntas-frecuentes\/\">Read More<\/a><\/div>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7624","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/pages\/7624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/comments?post=7624"}],"version-history":[{"count":0,"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/pages\/7624\/revisions"}],"wp:attachment":[{"href":"https:\/\/blackviewphones.com\/en\/wp-json\/wp\/v2\/media?parent=7624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}