Return, Refund, and Warranty Policy

General Description

Our refund and return policy lasts 30 calendar days. If 30 days have gone by since your purchase, we can't offer you a full refund or exchange.

To qualify for a return, the item must be unused and in the same condition as when you received it. (No signs of device usage, complete accessories, gifts (if applicable) and unmarked original packaging.) It must also be in its original packaging. The customer is responsible for sending the device to our facilities and ensuring it arrives protected and in good condition. The customer must attach the invoice or, if not, a note with the customer's information and the reason for the withdrawal.

Several types of goods are exempt from return. Products like Airbuds if the box does not have original film outside the box and earphones, cannot be returned for hygiene reasons.

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations in which only partial refunds are granted:

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Gift accessories with purchase: If your purchase included a gift item, it must be returned and sealed. Otherwise, a discount will be applied to the gift item's value.
• If the return is due to a change of mind and the product doesn't meet your preferences, only the product price will be refunded, not any shipping costs that were included.

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified period of days. This may take up to 5 days depending on your bank. If you paid in installments through Sequra, we will process the refund to your bank, and they are responsible for issuing your credit.

A full refund will be issued if the cancellation of the purchase is due to a manufacturing defect in the device.

Late or missed refunds

If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as it may take some time before your refund is officially posted.

Then, contact your bank. It often takes some time before the refund is posted.

If you've done all of this and still haven't received your refund yet, please contact us at blackview.espana@gmail.com.

Guarantee of your purchase

Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, establishes a three-year legal warranty period from the delivery of new EC products to the consumer by the seller. The warranty on Blackview España.com mobile phones is three (03) years.

Occasionally, and voluntarily, Blackview España.com. (hereinafter BE) may grant a commercial guarantee in addition to the legal guarantee. The duration of said commercial guarantee, as well as the rights that accompany it in favor of the consumer, will be those indicated in each case. BE.

To exercise both the Legal Guarantee and the Commercial Guarantee, it is essential to present documentary evidence proving the delivery and/or purchase date of the product, whether it be an invoice, purchase receipt, delivery note, or a stamped and dated warranty card, as well as the IMEI or device identification number. Documents that have been tampered with or falsified will not be accepted.

The consumer must inform BE. of the lack of conformity within 30 days of becoming aware of it. Failure to comply with this deadline will not result in the loss of the corresponding right to remedy.

The three (03) year warranty for products sold by Blackview Spain is limited only to manufacturing defects and It does not apply to those caused by misuse or if they have been manipulated by a technical service other than ours. This covers the cost of returning the product to our warehouse only for the first month after the date you receive it. After 30 days, the customer is responsible for bringing or shipping the product to our offices.

In the event that the product is sent to validate the warranty, but it is proven to have been damaged due to use, the CUSTOMER has the option of paying for the repair service. This service, It has a 6-month warranty on the part that has been replaced., as long as the repair is paid for by the customer. Within this period, we are responsible for collecting the product from our facilities if it shows new defects, where it will be inspected and verified that the problem was not caused by use.

The Legal Guarantee covers the repair or, where appropriate, the replacement of the product as a result of a lack of conformity. In such cases, these will be free of charge for the consumer, including labor and materials. In any case, the repairs under warranty must be carried out by the Official Technical Assistance Service of BE or authorized distributors.

In any case, the customer must return the device, whether under warranty or not, to our offices in Barcelona (Valls d'Andorra 2, 2º 1ª, 08930 Sant Adrià del Besós). BE will be responsible for transporting the item to the origin for repair only and exclusively within the first 30 days of purchase and under warranty, and for returning it to the customer at no extra cost.

Repair or replacement will suspend the Legal Warranty period. Under no circumstances will a new three-year warranty period be applied from the date of delivery of the repaired/replaced product. Replacement of second-hand products cannot be required under any circumstances.

The repair or replacement of an element (such as the screen) does not cover any other damage that the device may have due to the same accident (drop or similar). This does not constitute a comprehensive warranty on the device. Any other damage must be treated as a new repair. If additional failures occur that are not related to the original repair, they will not be covered.

The warranty ONLY PROVIDES FOR THE REPAIR OR REPLACEMENT OF TERMINALS THAT ARE DELIVERED AS THEY COME FROM THE FACTORY (Factory settings, without signs of use, damage to the box or any accessory thereof) and does not foresee, nor include periodic reviews, maintenance or installation of the product. Our technical service has 15 working days to evaluate the terminal. before repair

Furthermore, in no case will there be a lack of conformity and, therefore, the Legal Guarantee will not apply, nor, where applicable, the commercial guarantee, when:

• The lack of conformity corresponds to a discrepancy with the local or national safety or technical standards of a country other than the one in which it was originally designed and produced or, where applicable, intended for sale;
• Said product or any of its identifiers (serial number, etc.) have been, totally or partially, opened, assembled, disassembled, manipulated and/or repaired by a person other than the Official Technical Assistance Services or authorized distributors of BE;
• The lack of conformity is a consequence of incorrect installation (unless the installation has been carried out by the authorized dealer of BE or under his/her responsibility, or by the consumer following the installation instructions of BE);
• The lack of conformity is due to the use of accessories, chargers or consumables that are not original from BE and designed for the product;
• There is a break in any of the seals on the battery casing or cells, or there are obvious signs of mishandling; and/or
• Damage to the product caused by any force majeure or unforeseeable circumstances. This also applies if the device has been clearly mistreated.
• In no case will there be any screen problems or breakage.
• The estimated turnaround time for a repair is a minimum of 15 business days.

BE shall not be liable, under any circumstances, for the loss of any data stored on the productThe user must make a backup copy before returning the device, as it is highly likely that the data will be erased to return the device to its "factory state."

The heart of a mobile phone is the so-called motherboard. Motherboards Smartphones have a large number of electronic components that make each and every function of a smartphone work. When one of these components malfunctions, it's said to have a motherboard problem. The most common causes of motherboard failure are:

– Components stressed by heat or sudden temperature changes. The sun cracks the quartz in the components.

– Mechanical torsion or impact. Motherboards consist of a 0.5 mm fiberglass base that can crack imperceptibly just by sitting on the phone.

– Use of inappropriate or defective cables or chargers. Use the original charger and cable, connect the cable to the power outlet first and then to the device, and don't leave it charging overnight.

– Humidity. It could be moisture or steam from leaving it in the bathroom while we shower.

– Power surges, or spikes caused by connecting and disconnecting chargers or cables. Connect the cable to the power outlet first, then to the device, and don't leave it charging overnight.

 The cost of repairing this motherboard usually leads us to not recommend repairing it and declare the device unrepairable. After these checks, we can consider the repair complete, and we do not charge the customer any fees for opening and inspecting the device.

None of the warranties listed herein cover the replacement of parts due to wear or breakage of mechanisms, rubber, casings and/or plastics, as well as cosmetic deterioration due to normal use of the product. Likewise, the warranties do not cover any type of damage caused during transport of the product (including, but not limited to, cosmetic damage, bumps, scratches, stains, dents, etc.), in which case the provisions set forth in the general contracting conditions of the product will apply. BE that are applicable.

Our sales department offers an after-sales service to resolve any issues with our products or shipments. We also offer special and efficient customer service. Additionally, we adhere to the latest changes in consumer law. Blackview Spain assumes all risks that the product may incur during transportation. If you have any questions, concerns, or complaints, please contact us at:

Telephone: (+34) 93 515 05 20 Opening hours: Monday to Friday from 9:30 a.m. to 1:00 p.m. and from 3:00 p.m. to 5:00 p.m.

WhatsApp: (+34) 600 45 12 64

Email: ventas@blackview.es

Technical Support: rma.blackview@gmail.com Mon – Fri 9:30 a.m. to 4:00 p.m. info@blackview.es

Exchanges

We only exchange items if they are defective or damaged from the factory. If you need to exchange it for the same item, please email us at blackview.espana@gmail.com.

If your purchase was a gift

If the item wasn't marked as a gift when purchased, or the gift giver shipped the order to themselves to give to you later, we'll send a refund to the gift giver and they'll find out about your return.

Return Shipping

To return your product, you must send it by mail to Valls d'Andorra 2, 2º 1ª, 08930 Sant Adrià de Besós
Barcelona, Spain on weekdays, indicating the following hours: M – F 9:30 a.m. to 5:30 p.m.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you're returning more expensive items, you can use a trackable shipping service or purchase shipping insurance. We don't guarantee receipt of your returned item.

Need more help?

Please contact us at blackview.espana@gmail.com for refund and return issues.