Frequently Asked Questions (FAQ)

What's the difference between buying on AMAZON/ALIEXPRESS… and buying from your website?

We have been the Official Blackview Agents in Spain since 2013 and, therefore, we know their products better than anyone and offer 3-year warranty versus the guarantee of 1 year of Chinese suppliers operating on Amazon or AliExpress (we receive 20 calls daily from dissatisfied customers of these platforms). We are also the The only Blackview Authorized Service Center in Southern Europe And therefore, we have parts to carry out the repairs on-site.

In addition, our staff is available to advise you on the purchase of your device within the range available in the 935150520 or in the email info@blackviewphones.com.

What are the purchase conditions?

• 30 days for return or cancellation if you are not satisfied with the purchased product.
• 3-year warranty (compared to 1 year on many other websites).
• Own Technical Service.
• Secure payment via: Redsys, PayPal, Bizum, Bank Transfer (24h delay in shipment) and Multisafepay.
• Free shipping from 72 € Purchase for Peninsula.

When will my order arrive?

24/48 h in the Iberian Peninsula and Portugal; up to 72 h In all other countries. Working days only.

Free shipping?

The shipment is Free shipping on orders over €72, only in the Peninsula.

I have a problem with my Blackview, what should I do?

Most problems are software-related and can be solved with a Factory reset (Settings → Backup → Factory reset). Remember that your data will be erased (back up beforehand).

If the problem persists, please fill out the form at https://www.blackviewphones.com/soporte/ or write to rma.blackview@gmail.com Please attach your invoice and a clear explanation of the problem. We will provide a remote solution if possible, or we will request that you send the device for warranty repair or a quote.

Note: The 3-year warranty covers factory defects and does not cover damage due to misuse (e.g., screen breakage).

I can't find the purchase receipt, but I know I bought it on your website and the approximate purchase date, what should I do?

Fill out the form at https://www.blackviewphones.com/soporte/ or write to rma.blackview@gmail.com Please provide as much information as possible (for example, the buyer's name) and a clear explanation. We will attempt to perform the search.

Is my data secure?

Yes. From the moment you place your order, all transactions are conducted under secure connection. If you pay by card, the data is sent directly to the bank via a secure connection; no one outside the bank has access to it, nor is it stored in our database.

I have a problem placing my order or payment.

Call us on +34935150520 or write to info@blackviewphones.com. Many card failures are due to payment limit or to have Online payments are disabled; Check/update these settings in your banking app or contact your bank.

How do I make a return?

Fill out this form in the 14 calendar days post-purchase: https://www.blackviewphones.com/formulario-de-desistimiento/. Once accepted, send us the product and we will proceed with the full refund.

I want to make a change or modification to my order, how do I do it?

Write to info@blackviewphones.com and we will make the requested modification.

What should I do if my product arrives damaged?

Yes you can, reject the package to the carrier. If you have already received it, contact us within 30 days next in info@blackviewphones.com indicating the nature of the problem and attaching photos or videos.

Contact and hours

Phone: 935150520 (Mon-Fri 9:30 to 16:00)

WhatsApp (no calls): +34 600 45 12 64

Technical Service: rma.blackview@gmail.com (Mon-Fri 9:30 to 16:00)

General email: info@blackviewphones.com