Frequently Asked Questions (FAQ)

What's the difference between buying on AMAZON/ALIEXPRESS… and buying from your website?

We have been the official Blackview agent in Spain since 2013, so we know their products better than anyone. We offer a 3-year warranty, compared to the 1-year warranty offered by Chinese suppliers operating on Amazon or Aliexpress (we receive 20 calls a day from dissatisfied customers on these platforms). We are also the Only Blackview Authorized Technical Service in Southern Europe, and therefore, we have parts to carry out repairs on-site. In addition, you can count on our staff to advise you on the purchase of your terminal from the range available in the market. 935150520 or in the email info@blackviewphones.com

What are the purchase conditions?

When you buy from us, you have all the legal coverage of a company based in Spain:

– 3-year warranty compared to 1 year on many other websites.

        • 30 days for return or withdrawal if you are not satisfied with the purchased product.

        • Own Technical Service

        • Secure payment through the following gateways:
            • Redsys,

            • Paypal,

            • Bizum,

            • Bank transfers (24-hour delay in shipping).

        • Possibility of deferred payment via PayPal.
        • Multisafepay

        • Free shipping on purchases over €72 for the peninsula

When will my order arrive?

Within 24/48 hours in the Peninsula and Portugal, up to 72 hours in other countries, on weekdays only.

Free Shipping?

Shipping is free for orders over €80 in the Iberian Peninsula only.

I bought my phone from another website and I'm having a problem with it. What should I do?

We recommend that you contact your supplier to claim your product's warranty. If you don't get a satisfactory solution, you can send it to us for a quote prior to repair, following these steps:

    1. Perform a Reset of the terminal, if it cannot be turned on or the screen does not work, it is not necessary to perform this step.

    • If the problem persists after performing the factory reset, you should go to the next step.

    • If the terminal turns on, you must unlink all Google accounts associated with the terminal.

    • If the terminal turns on you must delete PIN or PATTERN, associate

    • If the terminal does NOT turn on, you must include this information in an information note.

    • Whether or not you turn on the terminal, you must send a note with the following information:
      Name:
      Last name:
      Address:
      Contact telephone number:
      Explanation of the problem that the terminal presents:
      IMEI number or invoice if purchased on our website:

    • Send the terminal to the Technical Service department:

Valls de Andorra Street No. 2 2nd 1st
CP: 08930
Sant Adria de Besos Barcelona

IMPORTANT: Misuse such as breakage of accessories or broken screen will not enter no time in warranty.
Terminals that do not include the invoice from BLACKVIEW ESPAÑA or its direct distributor will be repaired with the corresponding cost, which we will notify before carrying out the repair since it is not from our distributor YOU WILL NOT HAVE A WARRANTY WITH US AND ANY REPAIR AND/OR INTERVENTION WILL BE REASON FOR PAYMENT.

I have a problem with my Blackview, what should I do?

Most device issues are software-related and can be easily resolved with a factory reset (Settings-Backup-Factory Reset), which will erase your data (make a backup first). If the problem persists, please fill out the form available at this link. https://www.blackviewphones.com/soporte/ or contact Technical Service by email rma.blackview@gmail.com Attaching your purchase invoice and a clear explanation of the problem in both cases. They will respond with a remote solution if possible, or if not, they will ask you to send the device to us for warranty repair or a repair estimate. Remember that the 3-year warranty covers manufacturing defects and under no circumstances damage caused to the device due to misuse, such as broken screens and similar issues.

How do I factory reset my phone, or can you send me a link on how to do it?

We attach a video guide: https://www.youtube.com/watch?v=DWv9dBt7vLc

I can't find the purchase invoice, but I know I bought it on your website and the approximate purchase date. What should I do?

Fill out the form available at this link https://www.blackviewphones.com/soporte/ or contact Technical Service by email rma.blackview@gmail.com with as much information as possible, such as the name of the person who made the purchase and a clear explanation of the problem in both cases, and we will try to carry out the search.

I bought a tablet and can't type "ñ" on the keyboard. What can I do?

Please follow the instructions in this video: https://www.youtube.com/watch?v=RY-RIUmNqZ4

I bought a Blackview and I don't know how to activate the data?

To do this you must activate the APN or access point found in Settings – Mobile networks – Access point (or APN).

You could also follow the steps in this video: https://youtu.be/XGR8Z2bSw4o

Please note that for the steps to work you must have your telephone company's information.

Is my data secure?

Yes, completely secure. Once you place your order, all subsequent transactions are conducted over a secure connection that guarantees the confidentiality of all your information. If you pay by card, all information is sent directly to the bank via a secure connection, so no one outside the bank will have access to it, nor will it be stored in our database.

I have a problem placing my order or payment.

Call us at 935150520 or write to the email info@blackviewphones.com But we're here to tell you that many card payment issues are due to your payment limit or the fact that you've disabled online payments, and you should change it in your bank's app or contact your bank first to resolve the issue.

How do I make a return?

It's very simple: just fill out this form https://www.blackviewphones.com/formulario-de-desistimiento/ Within 14 calendar days of purchase, explaining the reason (if you wish) to process the return only electronically, as required by law. Once accepted, you must send us the product, and we will refund the full amount.

I want to make a change or modification to my order. How do I do it?

Write to info@blackviewphones.com and we will make the modification you request.

What should I do if my product arrives damaged?

In that case, it's very important that you reject the order to the carrier. If not, you must contact us within 30 days by email. info@blackviewphones.com  indicating the nature of the problem and attaching photos or videos for a better understanding of it.

How do I transfer information from my mobile phone to a computer?

If you plug in the data cable and your computer can't recognize it, you may need to open the developers. Here's a video to help you learn more:

How to open developers

I have a device that can expand the RAM. How do I expand it?

It will depend on the device you have, but generally, you have to go to: Settings > Phone information > Total RAM > Memory expansion.

In the case of Oukitel, the steps would be: Settings > Phone information > Total RAM > Activate or Settings > Virtual RAM > Activate

If you still have problems, you can watch this video by doing click here or you can also write to us at rma.blackview@gmail.com.

How to put apps in the background?

Control which apps can run in the background
1. Select Start, then select Settings > Privacy > Background apps.
2. Under Background Apps, make sure Allow apps to run in the background is turned on.

Reference video:

https://www.youtube.com/embed/TDwrXWT–ow?&wmode=opaque&rel=0

Which phones have good battery life and nits?


        1. Blackview BV7300 – Camping Light | 18GB RAM + 256GB ROM with 700 nits and 15,000mAh

        1. BV9300 Pro Flashlight – 500 Nits with 15080 mAh

        1. BL9000 – 500 Nits with 9800 mAh

        1. BL8800 Pro – 480 Nits with 8380 mAh

          1. BV5300 Plus – 450 Nits with 6580 mAh

        1. BV6200 – 400 Nits with 13000 mAh

        1. BV6200 Pro – 400 Nits with 13000 mAh
        1. BV4800 Pro – 400 Nits with 5180 mAh

Which tablets can I buy with IP68 certification?

The rugged tablets we have are from the Blackview and Oukitel brands:

TABLET CHARACTERISTICS
to  
  to
BLACKVIEW ACTIVE 8 PRO TABLET (More capacity) RAM 8+8 GBROM 256 GBSCREEN 10.36”BATTERY 22000 mAh
OUKITEL RT3 Pro Tablet (The smallest) 4GB RAM, 64GB ROM, 8” SCREEN, 5000MAH BATTERY
OUKITEL RT5 TABLET RAM 8+6 GBROM 256 GBSCREEN 10.1”BATTERY 10000 mAh
OUKITEL RT6 TABLET (Extra battery) RAM 8+6 GBROM 256 GBSCREEN 10.1”BATTERY 20000 mAh
OUKITEL RT7 TABLET (More capacity and battery) RAM 12+12 GBROM 256 GBSCREEN 10.1”BATTERY 32000 mAh

Which Blackview mobile phone has call recording enabled by default?

If what you are looking for is a mobile phone with call recording, the Blackview Shark 9  is perfect for you. If you're looking for a rugged Blackview phone with call recording, the BV6200 Plus it's for you.

Which Blackview tablet has call recording?

If what you are looking for is a tablet with call recording, the Tab 60 Pro is ideal for you.

Which Blackview models will be updated from Android 13 to Android 14?

    • Tablet Tab 70 Wifi (Android 13 and 14 versions available)

Which Blackview models will be discontinued soon?

    • A100 (discontinued production)

    • A90 (discontinued production)

    • A95 (discontinued production)

    • N6000 (discontinued production)

    • BV6200

    • BV7100 (discontinued)

    • BV7200 (discontinued)

    • BV8800 (discontinued)

    • BV9900 E (discontinued)

    • BV9300 Laser (discontinued)

    • BV9300 Flashlight (discontinued)

    • Tablet Tab 12 Pro (discontinued)

    • A7 Kids Tablet (discontinued)

    • Active 6 Tablet

    • Tablet Active 8 (discontinued)

    • Tablet Tab 8 Wifi (discontinued)

    • Tablet Tab 13 Pro (discontinued)

    • Tab 8 Kids Tablet (discontinued)

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